1. Who We Are
Colville Care Ltd provides residential and nursing care services. For the purposes of data protection law, we are the “data controller” of your personal data.
If you have any questions about this policy or your data, please contact us:
Email: enquiries@colvillecare.co.uk
Address: Kite Hill, Wootton Bridge, Isle of Wight, P033 4LE
Telephone: 0845 5576982
2. What Information We Collect
We may collect and process the following types of personal data:
Information you provide to us
- Name
- Email address
- Telephone number
- Any information submitted via contact forms or enquiry forms
- Job application details (if applying via the careers section)
Information collected automatically
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Device and usage data
This data is typically collected using cookies and analytics tools.
3. How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide information about our services
- Manage and process job applications
- Improve our website and user experience
- Monitor website performance and usage
- Comply with legal or regulatory obligations
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Consent – when you submit forms or agree to cookies
- Legitimate interests – to operate and improve our website and services
- Legal obligation – where required by law
5. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
- Service providers (e.g. website hosting, analytics providers)
- Professional advisors (e.g. legal or regulatory bodies if required)
- Authorities where required by law
All third parties are required to respect the security of your personal data.
6. Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including:
- Responding to enquiries
- Meeting legal, accounting, or reporting requirements
7. Your Rights
Under UK data protection law, you have rights including:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise any of these rights, please contact us using the details above.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk/
8. Cookies
Our website uses cookies to improve your experience and analyse site usage.
Cookies may include:
- Essential cookies (required for site functionality)
- Analytics cookies (e.g. Google Analytics)
- You can control or disable cookies through your browser settings.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Colville Care Ltd
Email: enquiries@colvillecare.co.uk
Telephone: 0845 5576982