FAQs
We understand that choosing a care home is a big decision. We often get asked for information about daily life and what to expect at each of our care homes, including how we support our residents and their families. On this page we’ve put together some information that may be useful to you while you consider which care option might be best for you or your loved ones.
Yes. All 3 of our care homes offer dementia residential care. Two of our care homes (Woodside Hall, Isle of Wight and Beggars Roost, West Sussex) also offers dementia nursing care.
Absolutely. Quality of life is something we are very passionate about. We understand that social interaction is essential for many of our residents and so plan a varied and engaging activity and events schedule each week in all of our care homes. We also respect residents who may want to enjoy their own company in peace and quiet and so ensure that there are plenty of options that encourage freedom and independence in a way that each of our residents can enjoy.
Our fees include all nursing care, personal care, accommodation, laundry and all meals. Fees are based upon the needs of the resident but will generally fall into three bands of care which are priced accordingly.
Nursing residents who are funding their own care are entitled to be assessed for ‘Free Nursing Care’ which is paid at a flat rate by the NHS.
Full details of our fees are available direct from each home. To find out more, contact our care home team at your preferred home on our contact page.
Yes, we can arrange a short stay for you, to see how you find the service and accommodation. We also offer short-term respite care for individuals who may be recovering from an injury or operation, or simply want some time in a warm, caring environment while they consider their future care plans.
Yes, you are welcome to bring small items of furniture to the home for your bedroom. We encourage our residents to make their rooms feel like home.
Yes, pets are welcome to visit by arrangement.
As a group of small care homes, we aren’t able to accommodate resident guests, but our staff will happily recommend local accommodation for visiting guests if needed.
Yes, all our food is freshly prepared on-site by our catering teams. We pride ourselves on the healthy variety and high quality of our food that forms a key part of our daily life in each of our care homes.
You are very welcome to eat meals in your room if preferred.
Yes. All our team are qualified in their respective positions and every member of staff irrespective of position is trained in first aid, core health & safety and fire evacuation procedures. We follow strict recruitment procedures including enhanced Criminal Record checks for all staff prior to and during employment. It is a mandatory requirement that all our care staff train to a minimum of NVQ 2 in health & social care.
As a family business, we take great care to ensure our team are a reflection of our nurturing family values to give our residents and their families peace of mind.
A range of social activities are provided at each of our care homes. Social activities reflect the interests of our residents and include concerts, parties and special events throughout the year. Contact care homes to hear more about the latest activity schedules and events for each of our homes.
Yes, we can supply labels for your clothes for a nominal charge if your clothing is not already named.
All our homes offer WiFi for residents, for web browsing and email.
We offer a variety of soft, hot and cold drinks and snacks throughout the day and night. You are welcome to bring in alcohol for your own consumption in moderation.
Yes, we are happy to provide regular updates on your loved ones in our care. We also actively encourage visits to our care homes so that you can see them as often as you wish. All of our rooms have access to WiFi and there are telephones within each care home for our residents to use and keep in touch with their loved ones outside of the care home.